Frequently Asked Questions

General

You can visit our flagship store in Berlin. Additionally, a selection of our bags are available at the following selected retailers. We recommend giving them a call to make sure they have the bag you’re looking for.

You can find us at Auguststraße 52, 10119 Berlin.

Our VEE COLLECTIVE store in Berlin is open Monday through Friday from 10:00 AM - 7:00 PM and Saturdays from 12:00 AM - 7:00 PM.

We do! You can sign up for our email list below at the bottom of our page. You will then receive a welcome email with your 10% discount code, valid for your first purchase. Enter that code during checkout, and you’re good to go.

Payments

The following payment methods are available in our shop:

 

  • Credit Card:
    Your credit card will be charged upon completion of the order.
  • PayPal:
    You can pay the invoice amount via the online provider PayPal. You must be registered there or register first, log in with your credentials, and confirm the payment instruction to us. Further information is provided during the ordering process. 
  • Payment by invoice with Klarna:
  • Invoice: The payment period is 14 days from the dispatch of the goods, or in the case of other services, the provision of the service. This option is available in several countries.
  • Instant Bank Transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be charged immediately after placing the order.
  • Direct Debit: The debit will occur after the goods have been dispatched. The timing will be communicated to you by email.

 

Please note that the use of the payment methods Invoice and Direct Debit requires a positive credit check. Your data will be forwarded to Klarna for address and credit check purposes as part of the purchase initiation and processing. Further information and Klarna's terms of use can be found on the Klarna website.

 

By choosing one of these payment methods, you benefit from a secure and simple processing of your order.

Shipping

We offer both standard and express shipping, depending on your exact location. Learn more about our shipping options here.

Yes, worldwide shipping is available for all products. Learn more about our shipping costs and options here.

We process inbound orders within 24 hours. Standard and express shipping is available depending on the customer location.

Our standard shipping takes a total of 3 to 7 days within the EU and 6 to 9 days outside the EU.

Each personalized bag is sent to carefully selected local artists who work with great attention to detail to hand-paint it with your initials. After the customization process is complete, the bag is then shipped to you. Please allow up to 3 weeks for this entire process until the bag arrives at your door, although it often takes less time.

For deliveries to non-EU countries, additional duties, taxes and fees can apply. Please refer to your final order amount for the exact amount. The exact taxes and duties will be calculated at checkout and will be changed upon payment. No additional payments will be taken upon delivery.

We usually take 24 hours during business days for processing your order. You will receive a confirmation email with an order number as soon as you place an order and receive your tracking number within 2-3 days. Be assured, your order is being taken care of and you will receive an email with your tracking number as soon as it's on the way.

 

If you do not receive an order confirmation or tracking number, please contact info@vee-collective.com with any questions. 

Orders

To check the status of your order, simply open your confirmation email and click on the button ‘View your order’. You will be directed to a page with a summary of your order information including shipping address and tracking.

If you need to cancel your purchase, please contact our customer service at info@vee-collective.com for details. If the order has already shipped, you can request a return.

You may return or exchange your VEE COLLECTIVE bag within 30 days after receipt. Please check out our returns page for detailed information on the return process. 

 

Personalized products cannot be returned due to their customized nature.

Product and Care

Our products are made in Vietnam by dedicated craftsmen at a factory that we know well, visit often and audit annually. This factory carries multiple internationally recognized certificates for quality and working conditions by third-party audit organizations such as Better Work, FWF, SLCP and ELEVATE. These meticulous checks and audits serve to uphold the standards required of our suppliers, safeguarding the quality of our people, products and services.

VEE COLLECTIVE bags are made of premium 100% recycled Nylon and Polyester fabrics and linings — lightweight, high-tech materials known for their durability and tear resistance. Our signature fabrics are water repellent and stain resistant.  

 

All of our materials are vegan, including the recycled microfiber vegan leather trim that adorns the handles, zip pullers, shoulder straps and logo tags.

Love your VEE and it will love you back. Check out our care page for more detailed care instructions.